Total Health Trust Limited

Key Accounts Manager, Client Services - Lagos.

All jobs Print Apply


Active since 05-07-2018 Job category Health care - Doctors / Surgeon...
Location Lagos. Level Executive/Director
Educational level Master / Post-Graduate / ... Employment type Permanent contract
Hours 8 - 0 Salary Competitive

THT, one of Nigeria’s leading Health Maintenance Organisations (HMO) was founded in 1997 and commenced operations in June 1998. Our unrivalled 20 year industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members, over 500 corporate clients and government institutions.

We have one of the largest networks of independent service providers, made up of over 1200 private and more than 5000 NHIS-accredited clinics and hospitals throughout Nigeria. Because we know your life may depend on this network, we continuously monitor our service providers and ensure that we pay promptly for their services. This commitment to supporting our healthcare providers professionally and financially has made us the trusted HMO for most hospitals and clinics in Nigeria.

THT’s success as a leading HMO in Nigeria resulted in the company being acquired by Liberty Holdings of South Africa, a pan-African financial services provider. The investment by Liberty Holdings brought in improved administration capacity, technology, and expertise to support and augment THT’s proven experience in this area. Another key development resulting from the investment was the introduction of an innovative and unique fee for service health insurance product, Liberty BLUE Health Insurance, with options ranging from local cover to worldwide cover, which complement the Managed Care Plans traditionally offered by THT.

With over 200 staff operating out of our head office in Lagos and 10 branches in other parts of the country, THT has the capacity to deliver excellent service, underpinned by a solid infrastructure, a clear vision for the future and a dynamic international team to help get us there.

We are therefore recruiting to fill the position of:

Job Title: Key Accounts Manager, Client Services

Location: Lagos

Job Description:

• To own and facilitate the onboarding process to ultimately ensure that the member understand the Insurance cover

• To resolve all queries and escalations due to the onboarding process in the agreed SLA to ensure a high level of customer service to the members

• To educate all stakeholders (Employer groups) on the products and benefits of the scheme

• To continuously collate all feedback on the scheme service levels and to offer immediate resolution and to report back to the relevant employer group

• To design wellness value and solutions that can be rolled out to members and employer groups to ensure that Total Health Trust managed care clients are well informed on general medical issues and scheme products

• To represent the company at client functions and fora in order to keep key relationships with Employer groups

• To conduct a periodic client clinical risk report

• To own the renewals process, this includes new rates, amendments, SLA’s etc to ultimately ensure that the premiums are paid

• To ensure that reports are received, analyzed, distributed and explained to the company and employer groups within the agreed timeline and relevant to the specific business area and need

• To adhere to and live the organizational value.


• Candidate must have minimum of 5 years relevant working experience in Customer/client servicing.
• Experience of key account management
• Experience of dealing with customers service environment
• Strategic/Analytic approach to issues
• Able to work in a fast paced environment
• Innovative/creative approach to problem solving
• Develop a positive on-going working relationship with new and existing customers
• Evidence of well-developed people skills
• Able to deal with customers issues/problems in a polite and courteous manner
• Ability to lead and report at review meetings with customers
• Professional appearance
• Effective communication skills

More information
This listing is a full-time job

Job category Health care - Doctors / Surgeons
Industry / Industries Medical / Health
Region Nigeria
Keywords Candidate must have atleast 5 years Client service experience in a structured organization

Contact information